Bet 365 has Blocked my account without reasoning and information
- Thread starter vivek kanwat
- Start date
19.11.2015 I made a deposit and made some betting. My bets were winning.
Then I noticed that I made a mistake in my address during registration. There was Norway instead of Ukraine. The wrong thing in the address was only the country name because other address details were Ukrainian - postal code, city, street.
So, I corrected the address details to my valid Ukrainian address. My new valid address was confirmed by bet365 to my e-mail. Then my account was suspended and I was requested to go through verification by getting Postal verification code (PVC) which was sent to my postal address. Bet365 support stated that PVC was sent to my first registration address in Norway! In response I explained once more that there was no place in Norway with the address containing the name of a city in Ukraine, Ukrainian name of the street and to crown it all Ukrainian postal code! All my attempts to explain to them the problem had no result.They just stole me my money
Then I noticed that I made a mistake in my address during registration. There was Norway instead of Ukraine. The wrong thing in the address was only the country name because other address details were Ukrainian - postal code, city, street.
So, I corrected the address details to my valid Ukrainian address. My new valid address was confirmed by bet365 to my e-mail. Then my account was suspended and I was requested to go through verification by getting Postal verification code (PVC) which was sent to my postal address. Bet365 support stated that PVC was sent to my first registration address in Norway! In response I explained once more that there was no place in Norway with the address containing the name of a city in Ukraine, Ukrainian name of the street and to crown it all Ukrainian postal code! All my attempts to explain to them the problem had no result.They just stole me my money