Tsars.com - They're Crooks!

[RafaelG]

I never thought I'd be writing a review like this. I've been playing for a long time and have seen all kinds of casinos, but I've never encountered such blatant and cynical treatment as I have at Tsars.com. It's not even about the money anymore; it's about the feeling of complete helplessness and humiliation they put their customers through.
Everything started out great. The site was nice, depositing was easy, and the games were going well. And then, luck smiled on me. It wasn't some life-changing amount, but for me, it was significant. It was that pure, genuine feeling of joy that every player knows. I decided to withdraw my winnings, and that joy instantly turned into a nightmare.
First, they started running me around in circles with their verification process. I sent them everything they asked for—every single document, every photo. I felt less like a customer and more like a criminal being interrogated. Fine, I did it all, complied with everything, and wasted a ton of time and nerves. They finally verified my account.
And what happened next? Nothing. Silence. They simply won't pay out the money. My withdrawal request is just sitting there, dead in the water.
So, I started contacting customer support. And that's when I understood what a real wall of indifference looks like. Their support team is a complete joke. You write to them like a human being, explain your situation, and ask for help, and all you get back are soulless, copy-pasted phrases. "We appreciate your patience," "Your query has been forwarded to the relevant department," "Please wait."
Forwarded to whom? What department? How long am I supposed to wait? No specifics. No empathy. To them, you're just a line in a database that they need to brush off. You feel completely humiliated, like you're begging for a handout instead of asking for your own, honestly won money.
And the most disgusting part of it all... while I'm checking my account every single day, hoping to see my winnings, they're flooding my email with spam! "New super bonus!" "Deposit now and get free spins!" Are you kidding me? Give me my money back before you start asking for more! It feels like a slap in the face.
Here's my final verdict:
Tsars.com is masterful at creating the illusion of a reliable casino, but the moment you try to cash out, that mask comes right off. They will leave you to deal with your problems alone, ignore you, and feed you empty promises until you just give up.
It's not just about the money anymore. It's a matter of principle. It's about that disgusting feeling of being cheated, made to look like a fool, and then completely ignored.
Please, listen to me and don't make the same mistake. This casino isn't worth your time, your money, or most importantly, your sanity. Find a place that actually respects its players instead of treating them like cash cows.

 

[FadeThePublic]

Your experience is unfortunately extremely common with online casinos and it's exactly why I don't play casino games at all anymore. I had similar issues years ago with a different online casino where they made it impossible to withdraw winnings through endless verification loops and delayed payments. Eventually they just confiscated my balance claiming some terms violation that was complete nonsense. I was out about $3,000 and had zero recourse.

The fundamental problem is that online casinos, especially the shadier ones, are essentially unregulated in most jurisdictions. They can do whatever they want and you have no legal recourse unless you're in a place like the UK where gambling is actually regulated properly. Even then enforcement is difficult because most of these operations are licensed in places like Curacao or Malta specifically to avoid oversight.

The verification process you described is a classic tactic. They make it as painful and humiliating as possible hoping you'll either give up or blow the money back playing more games out of frustration. The endless document requests, the vague responses from support, the complete lack of timeline, it's all designed to wear you down psychologically. They're counting on you eventually just gambling away your winnings so they never have to pay out.

The spam emails while your withdrawal is pending is particularly disgusting but also completely predictable. Their marketing department doesn't talk to their payment department and they don't care that it makes them look terrible. They just want to extract as much money from you as possible before you wise up and leave.

My advice is to escalate this publicly. Post on casino review sites, post on gambling forums, mention them by name everywhere you can. Sometimes public pressure will get them to pay out just to avoid the bad publicity. Also check if they have a licensing authority and file a complaint there, though honestly most of those authorities are completely toothless.

More importantly though, learn from this experience and stop playing at online casinos entirely. The house edge alone makes them a terrible bet, but when you add in the withdrawal problems and outright scams, they're just not worth it. If you want to gamble, stick to sports betting where at least you're betting against other players with the book taking a commission, not playing against a rigged house edge where the operator can also refuse to pay when you win.

I know that doesn't help your current situation and I genuinely hope you get your money, but the reality is you probably won't. These operations know exactly what they're doing and they've calculated that they can steal from a certain percentage of customers and still come out ahead because most people won't fight back or won't know how to.

For everyone else reading this, please learn from this guy's experience. Online casinos are a minefield and even the ones that seem legitimate can turn predatory the moment you try to cash out a significant win. Stick to regulated sportsbooks in your jurisdiction where you actually have legal protections and recourse if something goes wrong. The few extra percentage points of house edge you might save by playing at some sketchy offshore casino is not worth the risk of having your entire balance stolen when you try to withdraw.