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Asianconnect stole my money, any help and advice appreciated

NatalyaU

Casual Punter
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Hello Betting-forum,

I have been reading a lot on this website for years, but as I have never felt a need to write anything, I have not made an account before recently.

There is an issue which has been eating me the last few weeks. As I am very unsure, I am essentially seeking advice regarding what to do.

I have been a customer of Asianconnect88 for about 1.5 years. I have been betting with PS3838, which is a Pinnacle clone and a part of Asianconnect88. My deposits exceed 42 000 EUR and I have withdrawn some 20 000 EUR. As my current balance is 0, it means that I have made a net loss of 22 000 EUR.

Some weeks ago Asianconnect88 voided a winning bet without providing me any proper reason for why it was voided. The only thing mentioned was that the bets had been placed in a fraudulent manner.

The bets in question were placed on March 15, 2023. I placed several bets on a Biathlon World Cup event, the men’s 10 Km sprint race in Canmore.

Some of my bets were for David Komatz to beat Adam Runnalls.

As you can see on the official result page:

https://www.biathlonworld.com/results/BT2324SWRLCP09SMSP

David Komatz finished 40th with a result of 26:33.3 and Adam Runnalls finished 41st with the result of 26:33.7.

Initially I thought that when Asianconnect88 wrote about bets having been placed in a fraudulent manner, they meant to say that the results had been somehow rigged or fixed.

However the fact that this was an interval start race and my bet won by just 4 tenths of a second means that it was impossible to know the outcome in advance. Essentially the result is far too close to have been rigged. It was impossible to know who won until the clock stopped when Komatz finished his race.

When I brought this to the attention of Asianconnect88 support, as I was trying to solve the issue, they started writing that I was betting as part of a group and about line manipulations.

I was shocked by this reply for a number of reasons.

First and foremost simply because I do not bet as part of a group and I have never engaged in line manipulations.

Secondly because I cannot understand why they suspect line manipulations for this H2H. I have googled extensively to understand what they meant by line manipulations and have learned that this seems to have been an issue for years and that I am far from the first customer who has had bets voided and been accused of this (line manipulation). I was placing the same bet with other bookies in addition to Ps3838 at similar odds. There were some 12-20 hours between my first and last bet for Komatz. The odds did not move a lot at any point, not with Ps3838 or any other bookmaker I was paying attention to. For me it seems obvious that somewhat large odds movements during the lifetime of a betting market is a necessity to make any reasonable claim of line manipulation. If the odds did not move a lot at any point, how can the odds have been manipulated?

Thirdly, my account must be one of the least likely suspects possible for betting as a group and line manipulation. I have lost more than half of my deposits. Best guess my payback percentage is between 86 and 94. I have been placing bets for some 4-5 different sports (Football, Basketball and Winter Sports) and I suspect I am not much better than break-even with any of them. I think it is a reasonable assumption that most people placing fraudulent bets are able to do better than making large net losses…

Fourthly, I am still able to place bets on my account. The account has not been closed for betting. It should be obvious that if they really seriously believe that they have identified a customer who is betting as part of a group, who is manipulating lines and placing bets in a fraudulent manner, that they would make sure that this customer is unable to place bets going forward.

The very fact that I am still welcome to keep placing bets with them, should make it obvious that they are not serious about their allegations, but have rather just stolen my money and made up the reasons as to why.

To sum up, it is IMO obvious that Asianconnect88 are making bogus allegations and have just stolen my money. My problem is that even as the matter should be easy to see for what it is for any unbiased arbiter, I am not sure how to proceed.

I am considering lodging a complaint with the Curacao Gaming Board, however it seems that most knowledgeable punters consider them a cartoon gaming board ….



forum are aware that Asianconnect are using their rules in clearly inappropriate ways to steal customer’s funds.
 
I would file a complaint with the company that regulates them.
Its still a chnce for you to recover the stolen funds. Sueing them won't take you anywhere, it will be expensive.
Its a shitty situation but hopefully the regulatory organization can help you. Its your only chance.
 
Thanks for the advice BgFutbol.

I have lodged a compliant with the Curacao gaming board now, and am hoping that they will make Asianconnect pay.
 
I will add few more words regarding my issue.

Asianconnect provided the following response during the conflict resolution:

"We asked for evidence from our upline PS3838 on how you commit manipulation as stated below.

They are working with other accounts in the system to manipulate our lines. They will push an early/weak line repeatedly, far beyond a reasonable number of bets on a match like this with one account. Then they will play the other side using other accounts at inflated odds"

The above is simply not true. I am not manipulating lines, I am not betting as part of a group. My average odds betting Komatz with Asianconnect is more or less identical to my average odds betting with other bookmakers. It is also rather similar to both Asianconnect's and bet365's opening odds.

I know for a fact that their allegation that I bet some wildly inflated odds is a pure lie. My problem is just that I am not in a position to provide proof that I was not.

For me the process is completely backwards, it should not be on me to prove my innocence, but rather for Asianconnect to prove my guilt, still I am afraid that unless I can somehow prove that what they are claiming is pure lies, I will not have much of a chance with the gaming board.

This is obviously an insane long shot, but if anyone on this forum has access to the Pinnacle odds feed (API) and have stored the odds for this Biathlon race, I would be very grateful if you could provide it to me.

Biathlon
World Cup
Canmore
Men's Sprint
15.03.2024
H2H Komatz Vs Runnalls


My betting account with Asianconnect/PS3838 remains open and I am welcome to keep placing bets with them. For me the fact that my account has not been closed shows that their allegations are not at all serious. If they really truly believed I am guilty of what they are charging me of, they would owe it to other stakeholders (customers, other betting companies etc) to close my account to make sure I would not keep on doing this.

Furthermore I think it should be obvious that if the allegations were true and I was working with others to bet inflated prices, I would not have a net loss of some 20 000 EUR. The fact that my payback percentage is likely less than 90%, should make it obvious that I have not been betting inflated prices.

Any advise regarding how to proceed would be greatly appreciated.
 
I suggest you to move this case to Arbusers or SBR, where to chance other options to solve this case will be wider
 
I suggest you to move this case to Arbusers or SBR, where to chance other options to solve this case will be wider
Thanks for suggestions!

I thought Arbusers and SBR would be the most helpful sites, but so far I have been unable to launch on any of them. When I tried to post on Arbusers, they sent me this message:

"We suggest you follow our policies about complaints and then post your complaint in our forum.

and those policies consist of following points:


1. We need to see at least 10 meaningful posts before allowing any complaint.

2. One must be a member for at least 1 month before posting a complaint.

3. For every case, only one thread is available for complaining. Multiple posts in various parts of the forum will be deemed as spam.

4. Once a complaint is resolved, members who raised the complaint must include (Resolved) in the title of their thread."


I will launch on Arbusers when I am able to, in some weeks, even as I am afraid that Curacao will have decided on the matter before that.

Regarding SBR it is strange. They blocked my account and gave me no information explaining why I am blocked.

Does anyone here have any direct contacts of people from Arbusers or SBR? I would be much obliged if someone can forward me any contact details.
 
Thanks for suggestions!

I thought Arbusers and SBR would be the most helpful sites, but so far I have been unable to launch on any of them. When I tried to post on Arbusers, they sent me this message:

"We suggest you follow our policies about complaints and then post your complaint in our forum.

and those policies consist of following points:


1. We need to see at least 10 meaningful posts before allowing any complaint.

2. One must be a member for at least 1 month before posting a complaint.

3. For every case, only one thread is available for complaining. Multiple posts in various parts of the forum will be deemed as spam.

4. Once a complaint is resolved, members who raised the complaint must include (Resolved) in the title of their thread."


I will launch on Arbusers when I am able to, in some weeks, even as I am afraid that Curacao will have decided on the matter before that.

Regarding SBR it is strange. They blocked my account and gave me no information explaining why I am blocked.

Does anyone here have any direct contacts of people from Arbusers or SBR? I would be much obliged if someone can forward me any contact details.
SBR have a owner with shit behavior, he blocked me because i shared my positive resolution with premiumtradings. you can try chat directly to the Arbusers owner. He would help you with solution or approve the posting your issue
 
Thanks for the advice, but can you share please Arbuser owner contact details, as I dont have it
 
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